NeonBet Help Center

Find practical guidance for your account, wallet, games and rewards. For quick answers, visit the FAQ. For a question about your own account or a specific transaction, use the Support Center.

Start with Account, Deposits, Withdrawals, Bonuses, Games or Security. Search using a short description such as “deposit not credited”, “password reset” or “bonus progress”. A general guide explains the process; it cannot show the private status of your account. Keep the relevant account, transaction or game reference ready if you need support.

NeonBet is intended for people aged at least 18, or the higher applicable legal age. Check that the service and relevant games are permitted where you are located. Read the Terms of Use and Privacy Policy. Use your own accurate details and an email address you can access. Do not create an account on another person’s behalf.

Follow the registration instructions, enter your date of birth and choose a unique password. Complete the email-verification step described in the registration process. If the message is missing, check spam and confirm the address you entered. Follow the displayed resend instructions if available. Keep verification messages private; a code or link should not be posted in a support description or public chat.

Check that you are on neonbet.cc and using the email linked to your account. If you forgot your password, open Password Reset and follow the email instructions. Links are time-limited; request a fresh one if yours has expired. If you cannot access the registered email, contact official support rather than creating another account to bypass the issue. Never share reset links or passwords.

In Account → Security, follow the two-factor authentication setup with a compatible authenticator app. Scan the displayed QR code or enter the setup key, then confirm with the current code. Keep setup secrets and recovery codes private. The published FAQ describes one-time recovery codes; store them securely offline. If you lose access, use the official recovery process or contact support. Never send an authenticator setup key or recovery code to another person.

If you notice an unfamiliar login, unexpected transaction or message requesting secrets, stop and review account security from the official site. Change your password if you can safely access the account and review the session and two-factor options shown there. Contact support promptly with the relevant references. Support does not need your password, one-time codes, wallet seed phrase or private keys. A suspicious message using the NeonBet name is not proof that it is genuine.

Open Wallet, choose an asset and the supported network shown on the deposit screen, and follow the generated-address instructions. Check the minimum, amount and any additional destination detail requested. Match the asset, network and address exactly before confirming in your sending wallet. Do not assume a previously used address or network remains appropriate. Blockchain transfers are generally irreversible; support cannot promise recovery of a mistaken transfer.

Check the TXID in your sending wallet or the relevant block explorer, including confirmation count. Compare the asset, network and receiving address with NeonBet’s deposit instructions. If confirmed but not credited, send support the TXID, asset, network, amount and approximate transfer time. An unconfirmed transfer is different from a confirmed transfer missing from the account balance. Do not send another payment merely to “unlock” the first deposit.

In Wallet, choose Withdraw and enter a destination you control on the supported network displayed. Review asset, address, amount, minimum or maximum shown and fee before confirmation. A request may undergo security, identity or bonus checks. Keep its reference to track the account-side status. After broadcast, the blockchain reference tracks network progress. No single completion time applies to every asset or review.

Check the request status, verification status and active-bonus progress in Account or Wallet. A pending internal request is not necessarily a transaction already broadcast to the network. If a blockchain reference exists, check its status before reporting a delay. Contact support with the request reference if information is unclear or inconsistent. Do not assume that a sent transfer can be cancelled or that submitting duplicate requests will speed up review.

When requested, use the official verification flow in Account. The published form may ask for identity details, document images and a selfie; formats and limits appear there. Use valid, readable and unaltered documents. If rejected, read the reason and correct through the same flow. Reviews vary by case. See KYC & AML; do not email identity documents or post them publicly unless directed to a verified secure submission method.

Visit Promotions and read the particular offer before joining. Check eligibility, activation, minimum deposit, reward amount, wagering, eligible games, maximum stake and deadlines. Deposit-match offers require selection in Wallet before deposit confirmation; confirmed deposits cannot be opted in retroactively. An old advertisement or another account’s offer does not establish your eligibility. See the Bonus Terms.

Review the active bonus in Account or Wallet for completed and remaining wagering. A multiplier does not explain everything: check its calculation base and game contribution. Cancellation may remove the bonus and associated winnings. The Promotions page describes forfeiture for eligible main-balance withdrawals only where the withdrawal flow offers it. Read the confirmation before deciding; if the financial effect is unclear, ask support rather than continuing to gamble or confirming blindly.

The VIP page shows current tier, rate and reward information where available. Eligible real-money wagering can earn rakeback; bonus-funded wagering does not. Referral links, pending amounts and claim availability are in Account → Referrals. Rewards depend on the programme’s eligible activity, not simply on creating an invitation. Do not self-refer or send unsolicited promotions. For a disputed reward, provide its period and reference rather than assuming a previous rate still applies.

Rakeback is assessed on the eligible real-money portion of settled wagers; bonus-funded wagers do not accrue it. Level-progress figures and claimable amounts should be checked separately in the account.

Browse Games or search by title or provider. Open the game’s information panel for rules, supported stakes and RTP where supplied. RTP is a theoretical long-run percentage, not a forecast for your next round or a refund guarantee. NeonBet Originals and external provider games may use different mechanics. Read the specific game information before wagering.

If a round freezes or its result looks wrong, record the game, provider, round ID, time and relevant screenshot without exposing secrets. Check the account record before placing another bet to test the issue. A screen interruption does not itself prove cancellation or a refund entitlement. For Originals marked provably fair, follow the Fairness instructions; do not assume the same verification method covers all provider titles. Send unresolved discrepancies to support.

For Sports, review the market rules, accepted odds and bet status shown on the ticket. For a settlement question, give the event, market and bet reference. Cash-out is not promised for every bet. For Tournaments, missions, wheel prizes or raffles, check entry conditions, progress, claim steps and timing. Participation or a ticket does not guarantee a prize. Refer to the particular event rather than borrowing another promotion’s rules.

Check your connection, refresh the page and try an up-to-date browser. If a transaction is in progress, check its record before repeating it. Select an available interface language using the site’s language menu. If a display issue remains, note the page, browser, device and approximate time. Never install an unsolicited extension or remote-access tool offered as a “fix”, and do not send money or disable account protections to resolve a loading problem.

The published Responsible Gaming page describes deposit limits and self-exclusion in account settings. Active self-exclusion blocks play and deposits and cannot be removed by the user before its end. Contact support if you cannot locate the controls. Do not keep gambling to finish a bonus when you need to stop. For privacy enquiries, contact support from the account-linked email. See Responsible Gaming and Privacy for scope and conditions.

Open the Support Center, select the closest topic, enter a clear subject and describe the issue within the form’s displayed limit. Include the relevant TXID, withdrawal reference, bonus ID or game-round ID and expected versus actual result. Submit using the displayed instructions. “My Requests” lists request IDs, subjects, categories, statuses and updates; the published filters include Open, Awaiting reply, Answered and Closed. Quote the same request ID when following up. You can also email info@neonbet.cc. No fixed response or resolution time is promised by this guide, and sensitive documents belong in the official secure flow, not an ordinary request description.