Your Level, Progress and Rakeback Information in One Place
The NeonBet VIP Programme lets you track the membership level assigned to your account, the wagering volume recognised by the programme and your available rakeback. Through the VIP panel, you can view your current status, review the level requirements and check the current rates applicable to your account.
The programme is based on wagering thresholds and rakeback rates defined for each level. Refer to the current information displayed in the VIP panel when reviewing your account’s status.
How Does the VIP Programme Work?
The VIP panel displays your current level, the total wagering volume recognised by the programme and, where applicable, your progress towards the next level. The level table brings together the thresholds and corresponding rakeback rates for each stage.
Level thresholds and rates are managed through the platform settings. You should therefore refer to the figures shown in your account and the current VIP table rather than information from an older promotion or a third-party source.
VIP Levels and Rakeback Rates
The NeonBet VIP Programme consists of seven levels:
| Level | Total wagering | Rakeback rate |
|---|---|---|
| Bronze | 0+ USDT | 0.00% |
| Silver | 1,000+ USDT | 0.20% |
| Gold | 5,000+ USDT | 0.40% |
| Platinum | 20,000+ USDT | 0.60% |
| Diamond | 50,000+ USDT | 0.90% |
| Master | 150,000+ USDT | 1.20% |
| Legend | 500,000+ USDT | 2.00% |
Bronze is the programme’s starting level, and its rakeback rate is shown as 0.00% in the current table. The rates listed for the other levels apply only when the account and wagers meet the programme’s eligibility conditions.
The values in the table reflect the thresholds and rates currently shown on the page. Check the VIP panel for the latest information applicable to your account.
Your Status
The Difference Between Wagering Volume and Deposit Amount
The thresholds in the VIP table refer to the total wagering volume recognised by the programme, not the amount you need to deposit into your account. Making a deposit and placing a wager are different actions; the figures in the table should not be interpreted as a request to deposit money.
When tracking your level, refer to the wagering volume shown in the VIP panel and recognised by the programme, rather than the total amount transferred to your wallet. Wagering volume also does not represent your winnings, losses or withdrawable balance.
Track Your VIP Progress
After signing in to your account, open the VIP section to review your current level, recognised wagering volume and, where applicable, progress towards the next level. This information helps you understand your account’s position within the programme.
If a figure appears inconsistent with your account activity, contact the Support Center with the relevant date range and transaction references. Check the terms of active promotions separately, as wagering under a bonus may follow different rules.
The amount remaining to reach the next level is not a spending target you need to complete. Treat progress indicators as information only and stay within your predetermined budget.
What Is Rakeback?
At NeonBet, rakeback is an amount calculated on eligible real-money wagering under the programme, using the rate assigned to your current VIP level. The accrued amount shown in your account reflects the current balance generated under the programme’s terms.
Rakeback does not mean that a particular portion of the money you lose will necessarily be repaid. It should not be interpreted as making wagering risk-free, covering losses or providing an income from gambling.
Rakeback Eligibility and Calculation Principles
Rakeback accrual takes into account the eligible real-money portion of wagering. Wagers funded by bonus balances do not generate rakeback. The account must also meet the platform’s real-money deposit eligibility condition.
The rate applied is the one configured for your current VIP level. Review your level and rate together in the VIP panel. Do not assume that the wagering volume recognised for level progression and the amount included in rakeback calculations are always the same.
If you are unsure which amount has been included in the calculation for a particular game, bet or transaction, contact the Support Center with the relevant references. Personal calculations based on incomplete information may not show the exact amount that will accrue in your account.
Rakeback is assessed on the eligible real-money portion of settled wagers; bonus-funded wagers do not accrue it. Level-progress figures and claimable amounts should be checked separately in the account.
How Can You Claim Your Rakeback?
When an amount becomes available to claim, you can complete the process through the VIP panel:
- Sign in to your NeonBet account. 2. Open the VIP section. 3. Check the accrued amount and the amount available to claim. 4. Use the claim action in the panel. 5. Review the transaction result and your main balance.
Following a successful claim, the relevant amount is credited to your main balance. If the current settings impose a per-claim limit, the remaining accrued amount stays pending for subsequent claims. It is therefore important to check both the amount transferred and the balance remaining after the transaction.
Accrued Amount and Claimable Amount
The accrued amount shown in the VIP panel and the amount that can be transferred in a particular transaction may differ depending on the applicable settings. In particular, where a per-claim limit applies, the entire accrued amount may not be credited to the main balance in a single transaction.
If a balance remains pending after a claim, review the transaction result. If you believe an amount is missing, check the outcome of the relevant claim and your account records and seek support, rather than repeatedly submitting the same action.
What Your VIP Level Covers
Your VIP level represents the level shown in the panel and the applicable rakeback rate associated with it. Other rewards, services or promotional benefits apply only when expressly displayed in your account or a current offer.
Reaching a level does not, by itself, guarantee priority withdrawals, a personal account manager, a fixed bonus or any particular game outcome. Similarly, VIP benefits offered by other platforms should not be assumed to be available at NeonBet.
Each additional offer should be assessed together with its own eligibility and usage conditions.
The Relationship Between the VIP Programme and Promotions
VIP programme information and the terms of active promotions should be reviewed separately. Participating in a campaign does not mean that every wager placed under that campaign will generate rakeback. Wagers funded by bonus balances do not accrue rakeback.
Wagering requirements, game contribution rates, validity periods and other promotional restrictions are explained in the terms of the relevant offer. Unless expressly stated otherwise, your VIP level does not replace the promotional conditions.
Frequently Asked Questions
Where can I see my current VIP level?
Sign in to your account and open the VIP section. Your current level, wagering volume recognised by the programme and, where applicable, progress towards the next level are displayed in this panel.
Why is no rakeback showing at Bronze level?
The current level table sets the rakeback rate for Bronze at 0.00%. Not accruing rakeback at Bronze level does not, by itself, indicate a calculation error.
Are the figures in the level table deposit requirements?
No. The figures in the table show total wagering thresholds. They are not the same as the amount that must be deposited into the account. The real-money deposit condition stated for rakeback eligibility is assessed separately.
Do wagers made with a bonus balance earn rakeback?
No. Wagers funded by bonus balances do not accrue rakeback. Rakeback is calculated on eligible real-money wagering.
Where should I check my VIP rate?
Refer to the current rate displayed in your account’s VIP panel. Older promotions and third-party descriptions may not reflect the latest conditions applicable to your account.
Where does the amount go after I claim rakeback?
Following a successful claim, the relevant amount is credited to your main balance. You can check the displayed result and your balance after the transaction.
Why was the full accrued amount not transferred at once?
The current settings may impose a per-claim limit. In that case, the amount not transferred remains pending. You can review the transaction result and the remaining amount in the VIP panel.
Does a VIP level provide a personal manager or priority withdrawals?
Not by itself. Such services apply only when expressly stated in your account or a valid offer.
What should I do if the panel information does not match my account activity?
Send the relevant date range, game or transaction references and a brief description of the issue to the Support Center. Do not share your password, verification codes or recovery information.
Support and Account Reviews
Contact the Support Center if you have questions about your VIP level, progress information, accrued rakeback or the result of a claim. Clearly stating which information you would like checked and providing relevant references helps the review use the correct records.
You do not need to share your password, two-factor authentication codes, recovery codes or crypto wallet private keys to receive support. Do not disclose this information to anyone.
Responsible Gambling and Personal Limits
Progress within the VIP Programme is not an obligation to wager more. Do not increase your budget or chase losses to move up a level, accrue rakeback or meet a threshold.
Set the amount of money and time you can allocate to gambling in advance. Take regular breaks; if your gambling behaviour negatively affects your daily life, relationships or financial circumstances, stop and seek appropriate support.
You can use the deposit limit and self-exclusion tools offered on the platform. Rakeback and VIP benefits do not remove the financial risks of gambling. NeonBet is intended only for adults aged 18 or over; you must also comply with the legal age requirements and service restrictions applicable in your location.