Scope and Contact
These Terms address services offered through neonbet.cc, including casino games, sports betting, accounts and crypto wallet functions. Availability may vary by location, provider and current configuration. Contact the Support Center or info@neonbet.cc.
Definitions
“Platform” means NeonBet’s website and related services. “Account” means a user’s personal registration. “Wallet” means the area for balances, deposits and withdrawals. “Real-money balance” means funds recorded separately from bonus funds. “Bonus balance” means promotional funds subject to offer conditions. “Wagering volume” means stakes recognised under the relevant programme, not deposits. “Rakeback” means a reward calculated on eligible real-money wagering under VIP rules. “TXID” means a blockchain transaction identifier. “Provider” means a supplier of games or related infrastructure.
Acceptance and Related Documents
Read these Terms before opening or using an account. If you do not accept them, do not register or use the services. The published site states that creating or using an account entails following the current terms and applicable service rules.
Read these Terms with the Privacy Policy, Bonus Terms, Responsible Gaming information, KYC-AML information and relevant game or sports rules. Offer-specific terms determine the relevant promotion’s eligibility, dates, amounts and wagering conditions.
Age and Regional Eligibility
Users must be at least 18, or the higher legal age applicable in their location. Users must check that accessing the service and participating in the relevant activity are lawful where they are. Technical access is not proof of legal availability.
Do not provide false location details or misrepresent eligibility. This does not replace the operator’s own obligations to perform applicable access checks.
Registration and Account Use
Provide accurate, complete and current registration and verification information. Report incorrect details through the secure account options or Support. Use only your own account; do not operate another person’s account or allow others to transact through yours.
Account Security
Use a strong, unique password and protect your devices. Account security offers two-factor authentication and recovery codes. Never disclose passwords, one-time codes, recovery codes, wallet recovery phrases or private keys, including to anyone claiming to be Support.
Report suspected unauthorised access or transactions promptly, including relevant references but no secrets. Responsibility for unauthorised activity must be assessed in light of the facts and applicable law; this section does not remove the operator’s non-excludable security or data-protection obligations.
Identity Verification and AML Reviews
Verification may be requested for account protection, transaction review or applicable requirements. A request does not by itself establish wrongdoing. The account form may request legal name, birth date, country, document details, an identity-document image and a selfie; formats and any additional evidence are shown in the form.
Submit valid, readable, complete and unaltered documents only through the secure account flow. Review status may show pending, approved or rejected. Timing varies; some functions may remain limited during review. Correct rejected submissions through the same flow.
Deposits and Blockchain Transfers
Use only the asset, network and address displayed in Wallet for the current transaction. Check minimums, maximums and fees before sending. The sending network must match the selected deposit network. Crediting depends on the required confirmations and any applicable review.
For an incompatible asset, incorrect address or wrong network, contact Support with the TXID and transaction details before sending again. Recovery may be delayed or impossible. Confirmed blockchain transfers generally cannot be reversed by NeonBet. This does not exclude obligations arising from the operator’s own error or mandatory law.
Balances, Valuation and Records
Real-money balances, bonus funds and unclaimed rewards can have different conditions. A displayed amount is not necessarily immediately withdrawable. Report suspected discrepancies with transaction references.
Withdrawals and Transaction Reviews
Submit requests through Wallet to an address you control on a supported network. Review the asset, amount, address, network and fee before confirmation. Requests may be reviewed for security, identity, bonus or transaction eligibility. Follow progress using Wallet status and the request reference.
Internal review and blockchain confirmation are separate stages. After broadcast, confirmation time depends on the network. The published site does not promise a universal processing time.
Game and Sports Betting Rules
Review the rules, paytable and information panel for each game. RTP is a theoretical long-run measure, not a forecast or guarantee for a round or session. Only games specifically marked provably fair provide the corresponding verification flow; external providers may use different methods.
Errors, Malfunctions and Incorrect Credits
Report suspected interrupted rounds, duplicate transactions, incorrect balances or results with game, round, time and transaction references. Review should consider relevant platform, provider and technical records. A connection failure does not automatically mean either a loss or a refund.
Bonuses, VIP, Rakeback and Referrals
Each offer has its own eligibility, opt-in, expiry, wagering, contribution and maximum-bet conditions. Deposit-match campaigns must be selected in Wallet before the deposit is confirmed; the published Bonus Terms exclude retroactive credit for deposits confirmed without opting in. Check current offer details rather than assuming a previous offer remains available.
Bonus cancellation or expiry can affect associated promotional funds or winnings under the offer rules. Read the displayed effects before cancellation. Deposited funds, bonus funds and related winnings must be distinguished when assessing any breach.
VIP rates and claimable amounts appear on the VIP page. Eligible real-money wagering can accrue rakeback after settlement; bonus-funded wagering does not. VIP status alone does not guarantee a manager, priority withdrawals or a fixed bonus. Referral rewards follow current eligibility and rate settings; self-referrals and manipulation are ineligible.
Prohibited Conduct
Do not submit fraudulent identity or payment information, manipulate outcomes, collude, knowingly exploit software faults or interfere with other users or platform operations. Any specific restrictions on automated tools must be clearly defined before enforcement.
Investigative measures must be connected to the circumstances, proportionate and legally permitted. Winning alone is not evidence of abuse. Any adverse balance action requires a clear contractual and legal basis, not merely a general allegation of suspicious activity.
Restrictions, Suspension and Account Closure
Necessary restrictions may affect particular functions while security, eligibility or legal issues are reviewed. Users who believe a restriction is mistaken can contact Support.
Remaining Funds and Dormant Accounts
When an account closes, distinguish real-money funds, bonus funds, open bets and pending rewards. Closure alone must not automatically transfer ownership of all funds to the operator.
Responsible Gambling and Self-Exclusion
Gambling is not a source of regular income or a solution to financial difficulties. Set money and time limits and do not chase losses. The current account controls include deposit limits and self-exclusion. A deposit limit follows the settings displayed in the account.
The self-exclusion flow shows the available period and effect before confirmation. While active, play and deposits are blocked; the user cannot remove the exclusion before its end. Contact Support for access questions, not to bypass restrictions. Do not open another account or use someone else’s account to evade a restriction.
Privacy, Intellectual Property and Third Parties
Personal-data processing is described in the Privacy Policy. Account closure does not necessarily mean immediate deletion of all records; lawful retention requirements must be assessed separately. Privacy requests can be sent to Support from the account-linked email, with ownership checks where needed.
Platform and provider trademarks, software and content may not be copied or commercially used without permission or a legal basis. Third-party game, payment or infrastructure providers do not remove the operator’s non-delegable legal obligations.
Availability and Liability
Maintenance, network conditions or provider outages can make functions temporarily unavailable. Affected games and transactions must be assessed under the relevant records and rules.
Complaints and Disputes
Contact the Support Center or info@neonbet.cc with account-identifying information, incident dates, references, a clear description and the resolution requested. Do not provide authentication secrets. Continue existing complaints with their reference where possible.
Changes, Versions and Languages
Terms may need updating to reflect service or legal changes.
Translations must preserve the same obligations. English must not be assumed automatically to override all translations.
Applicable Rights
Mandatory rights under applicable law remain unaffected. For questions about a complaint and the procedures available for your account, contact the Support Center.
Taxes and Reporting
Tax or reporting duties may arise depending on the user’s circumstances and applicable law. Seek qualified independent advice rather than assuming that winnings are tax-free.